Registration and Continental Breakfast

8:00 am to 8:45 am

Morning Plenary Session

8:45 am to 10:15 am
Governor Gary R. Herbert Remarks

Keep Utah Moving in a World of Endless Acceleration

Carlos Braceras, Executive Director | Utah Department of Transportation

Utah’s transportation industry faces challenges shared by many leaders in our great state: our communities’ needs are evolving rapidly as our economy and population boom; meanwhile, the tools and technologies available to meet those needs are transforming at least as fast. With so many variables and every indication that the pace of change will only accelerate, success relies on a values-based culture of dynamic stability where the vision is clear, and our teams are willing to innovate and push forward without fear of failure and the unknown. Carlos Braceras talks about how to look at old challenges in new ways to create and implement better solutions.

Backcast Innovation

Seita Kanai, Former Chairman of the Board | Mazda Motor Corporation

Is there a way to make innovation when a company is in crisis? Mazda made a choice when the company was in crisis. Rather than simply focus on survival, they focused on making a quantum leap. The result was the SKYACTIV engine—a major technology breakthrough that turned a conventional engine into the most ecological and economical technology. Mr. Kanai, Mazda’s former Chairman of the Board, will share the company’s “backcast innovation” and explain how they achieved the technology breakthrough roadmap.

Breakout Session 4

10:30 am to 11:20 am

The Essential 8, Part 1

Location: Meridian A, E, F
Steve Cuthbert, Operational Excellence Director | Utah Governor’s Office of Management and Budget
Greg Gardner, Operational Excellence Director | Utah Governor’s Office of Management and Budget

In January 2017, Utah’s cabinet-level agencies exceeded Governor Herbert’s goal to improve state government operations by 25 percent—but the work to improve continues. In this two-session workshop, Steve and Greg will highlight the eight essential strategies to be used in any organization to create a culture of ongoing improvement. In fact, the workshops will include a condensed version of the SUCCESS Framework leadership training currently being offered to all cabinet-level agencies. Regardless of your current assignment, you won’t want to miss out on this unique training opportunity—just be sure to attend the consecutive sessions (Parts 1 and 2) offered on either day of the conference.

12 Indicators for Measuring Progress: Real or Illusion?

Location: Meridian B
Kris Cox, Executive Director | Utah Governor’s Office of Management and Budget
Dr. Yishai Ashlag, Senior Partner | Goldratt Consulting

With so many good ideas out there, how do you select what to focus on and what not to focus on? High performing organizations are able to sift through the noise and find those few changes that will create breakthrough results. In this workshop, participants will learn about 12 indicators for evaluating whether your solution provides real progress or simply the illusion of progress.

Rules of Flow: Work in Process (WIP)

Location: Stratus 5, 6
Randy Cox, Agile Coach and Project Manager | University of Utah Health Sciences
Staci Ghneim, Operational Excellence | Utah Department of Human Services

Flow is the action of moving from one place to another in a steady, continuous stream. Utah’s SUCCESS Framework addresses seven basic rules that help improve the flow and quality of work. In this workshop, Randy Cox from the University of Utah Medical Group’s analytics team will demonstrate how work in process (WIP) boards can be used across a wide variety of systems to easily determine the actual amount of work in a system as well as share the basic rules to help build a culture of completion verses a culture of multitasking. In addition, Staci Ghneim will show how WIP boards are effectively being used within the Department of Human Services.

Rules of Flow: FITT

Location: Meridian D, H
Brett Peterson, Director | Utah Division of Juvenile Justice Services
Mike Butkovich, Program Director | Utah Division of Juvenile Justice Services

Kyle Goudie, Assistant Program Director | Juvenile Justice Services

Flow is the action of moving from one place to another in a steady, continuous stream. Utah’s SUCCESS Framework addresses seven basic rules that help improve the flow and quality of work. In this workshop, Brett Peterson and Mike Butkovich will demonstrate how front-loading, intensity, time, and type or FITT is being used to reduce the risk of recidivism within Juvenile Justice Services (JJS). Preliminary results show that JJS is intervening earlier and more effectively with youth and their families with average risk scores for youth in JJS’ care having been reduced by 45 percent.

Milestone Management: For Organizations With Loads to Do

Location: Stratus 5, 6
Rachel Stone, Chief Data Officer | Utah Governor’s Office of Management and Budget
Dennis Franklin, Post Administrator | Utah Department of Corrections
Jerry Sheets, IT Consultant | Utah Division of Facilities Construction and Management

Are you in demand? Are your caseloads overflowing? Are projects falling through the cracks? Is it hard to quantify exactly what your obstacles truly are? Milestone management can help. Learn how its principles can improve your workflows and identify your organization’s constraints, and how it is transforming work from criminal justice to construction throughout the state.

Throughput Economics

Location: Zephyr
Henry Fitzhugh Camp, Owner | IDEA LLC
Roccu Surace, Partner | Bonadio Group

What’s wrong with cost-per-whatever (product, product line, service, customer, salesperson, or any other subset of an organization)? Henry Camp and Rocco Surace will share how to build a bridge of understanding between those who made decisions based on conventional cost accounting and those who make decisions from a constraints perspective. The talk explains breakthrough points from their new book, “Throughput Economics”, illustrating how conventional cost accounting drives bad decisions. They will share an easy, straightforward decision-making approach that works in any environment, regardless of your mindset, across a wide range of typical business initiatives.

Lessons from TOC Implementations

Location: Twilight 1, 2
Dr. Rakesh Sinha, Head of Global Supply Chain | Godrej Consumer Products
Radhakrishna Jagnnath, Head of Consumer Products International Supply Chain Center for Integrating International Acquisitions | Godrej Consumer Products Limited (GCPL)

Godrej Consumer Products Ltd (GCPL) is a large Indian Multinational consumer products company. Over the last decade or so, GCPL has grown globally through mergers and acquisitions (M&A). In this presentation, you will learn how the company is using TOC solutions to set new benchmarks in customer service in its acquired businesses thereby achieving stellar results. Dr. Sinha and Mr. Jagannath will talk about how the company is using TOC to not only meet, but exceed benchmark customer fill rates, previously thought impossible by the business. Godrej continues to use innovative yet simple TOC-solutions, which are internally developed to drive progress forward.

Kaizen Team Meets TOC!

Location: Twilight 3, 4
Colonel Akira Igarashi, Japan Air Self-Defense Force

Over the years, many Kaizen improvement activities have been carried out in the Japan Air Self-Defense Force (JASDF). Since the F-15 (JASDF’s main fighter) was introduced more than 30 years ago, many Kaizen activities have involved maintenance and repair. Recent changes in environment and limited budget have made it more difficult to keep enough of these fighters operational and led to even more Kaizens. When the JASDF Kaizen team came across TOC, they initially didn’t quite get it. However, as the team began to understand and apply TOC, they saw a dramatic reduction to the regular inspection period within a surprisingly short time. As a result, Colonel Igarashi started to propel TOC under the name Project 10B. In this session, Colonel Igarashi will introduce the dramatic Project 10B application and discuss how it worked, how they achieved remarkable results, and how they are going forward without increasing the budget or human resources.

Breakout Session 5

11:35 am to 12:25 am

The Essential 8, Part 2

Location: Meridian A, E, F
Steve Cuthbert, Operational Excellence Director | Utah Governor’s Office of Management and Budget
Greg Gardner, Operational Excellence Director | Utah Governor’s Office of Management and Budget

In January 2017, Utah’s cabinet-level agencies exceeded Governor Herbert’s goal to improve state government operations by 25 percent—but the work to improve continues. In this two-session workshop, Steve and Greg will highlight the eight essential strategies to be used in any organization to create a culture of ongoing improvement. In fact, the workshops will include a condensed version of the SUCCESS Framework leadership training currently being offered to all cabinet-level agencies. Regardless of your current assignment, you won’t want to miss out on this unique training opportunity—just be sure to attend the consecutive sessions (Parts 1 and 2) offered on either day of the conference.

12 Indicators for Measuring Progress: Real or Illusion?

Location: Meridian B
Kris Cox, Executive Director | Utah Governor’s Office of Management and Budget
Dr. Yishai Ashlag, Senior Partner | Goldratt Consulting

With so many good ideas out there, how do you select what to focus on and what not to focus on? High performing organizations are able to sift through the noise and find those few changes that will create breakthrough results. In this workshop, participants will learn about 12 indicators for evaluating whether your solution provides real progress or simply the illusion of progress.

Rules of Flow: Standard Work and Mistake Proofing

Location: Meridian C, G
Cameron Ruppe, Division Director | Utah Labor Commission
Troy Starley, Equipment Specialist | Utah Department of Transportation

Flow is the action of moving from one place to another in a steady, continuous stream. Utah’s SUCCESS Framework addresses seven basic rules that help improve the flow and quality of work. In this workshop, Cameron Rupp will demonstrate how the rules of flow concept of standard work has been applied to Utah’s Occupational Safety and Health Division’s (UOSH) inspection process within the Labor Commission. While Utah statute allows up to six months to issue a citation after a UOSH inspection, the division now completes 92 percent of cases within 45 days which equals an impressive 47 percent improvement since 2016. In addition, Troy Starley with the Utah Department of Transportation’s heavy-duty truck repair shop will show how applying the rules of flow concept of full kit is dramatically reducing the downtime of UDOT’s snowplows from 25 to 30 percent on average. Work to improve is still underway and UDOT’s ambitious goal is to get downtime to under 10 percent.

A New Workplace: Modernizing Where, How, and When Utah Works

Location: Meridian D, H
Jeff Mottishaw, Senior Consultant | Utah Governor’s Office of Management and Budget

In this workshop, Jeff Mottishaw will review the State of Utah’s telework pilot and plans for implementation across the state workforce. Jeff will focus on implementation—the key to success—and the ability to manage performance over presence.

Milestone Management: For Organizations With Loads to Do

Location: Stratus 5, 6
Rachel Stone, Chief Data Officer | Utah Governor’s Office of Management and Budget
Dennis Franklin, Post Administrator | Utah Department of Corrections
Jerry Sheets, IT Consultant | Utah Division of Facilities Construction and Management

Are you in demand? Are your caseloads overflowing? Are projects falling through the cracks? Is it hard to quantify exactly what your obstacles truly are? Milestone management can help. Learn how its principles can improve your workflows and identify your organization’s constraints, and how it is transforming work from criminal justice to construction throughout the state.

Information Technology Engagement Model

Location: Zephyr
John Angus, Director, Software Development | Utah Department of Technology Services
Sam Albornoz, Business Consultant | Utah Department of Technology Services

How does IT transition from being a technical service provider to a valued business partner? It requires more than just the provision of technology. It requires a motivation and a methodology to understand the core challenges and required business changes to help organizations achieve more of their goal. In this workshop, the Utah Department of Technology Services will present how they are using Theory of Constraint principles and tools to help their customers leverage technology to measurably increase business value.

Turning the Challenges of Family-Owned Businesses into Opportunities for Growth

Location: Twilight 1, 2

Aureo Villagra, Chief Executive Officer | Goldratt Brazil

Family-owned businesses have special challenges due to the specific dynamic of including high levels of emotion. However, these challenges can actually be focused to grow the company and create a competitive edge. In his workshop, Aureo Villagra, a Goldratt Consulting global partner and experienced family business consultant, will describe how to use TOC fundamentals and tools to create a robust process to ensure growth, stability, and harmony for both the business and the people involved.

Operation Breakthrough by WA (Harmony)

Location: Twilight 3, 4
Makio Hagimori, Deputy Manager | Mitsubishi Heavy Industries, Ltd.

In this workshop, Mr. Makio Hagimori will explain how Mitsubishi Heavy Industries utilized the Theory of Constraints to bring “WA” or harmony within the team to achieve breakthrough results in operations, resulting in a 50 percent reduction of aircraft heavy maintenance lead time. The essence of the change resides in the management reformation that holds a mission of customer first, emphasizes the global perspective, and places a high value on “WA” or harmony within the organization.

Lunch Plenary Session

12:45 pm to 2:30 pm

The Power of Getting Accountability Right


Tanner Corbridge, Senior Partner | Partners In Leadership

Only when you assume full accountability for your thoughts, feelings, actions, and results can you direct your own destiny, otherwise someone or something else will. By infusing a positive brand of personal accountability into your organization, you will advance your teams, organizations, and even your own career. Leaders who reject the face-saving cover of excuses and denial and choose instead to own their circumstances and results are those who truly succeed. When a blame-oriented or consequence-focused approach to accountability is applied, learning, correction, and growth suffer enormously. That’s how leaders get accountability wrong. Instead, the most influential leaders demonstrate a unique ability to make egoless adjustments to their previous decisions. They take total ownership for current circumstances and inspire a sense of optimism within the teams they lead. These are the leaders who get accountability right. And when they do, everyone who works with them wins.

If you have any questions or need registration help, please contact Becky Greenburg.

If you have any questions or need registration help, please contact Barbie Converse.