Susan Burke

Director, Juvenile Justice Services, Utah Department of Human Services


Intense Focus. Extreme Results. Beginning mid-April 2018, three members of the Governor’s Office of Management and Budget team devoted three days a week to a deep-dive, intensive focus to assist the Department of Human Service’s Juvenile Justice (JJS) Division with a full scale implementation of the SUCCESS Framework. JJS director, Susan Burke, challenged her team to use the concepts and tools of the SUCCESS Framework to identify the few key breakthrough ideas that would significantly reduce the 50 percent youth recidivism rate. This workshop will outline how the intense focus was carried out, the lessons learned, the breakthrough ideas that JJS is implementing in the pursuit of extreme results, and how the process can be applied to any work environment.