Gil West is the senior executive vice president and chief operating officer for Delta Air Lines. Gil leads the teams responsible for safe, reliable operations across the globe, including more than 70,000 employees in several divisions. Joining Delta in March 2008, Gil led the Delta and Northwest airport and customer service merger integration and helped champion customer service and operational improvements which have resulted in consistent annual ranking improvements from the U.S. Department of Transportation. Prior to Delta, Gil worked for Laidlaw Transit Services as president and chief executive officer and also held leadership roles at Northwest Airlines, United Airlines and The Boeing Company. Gil attended North Carolina State University where he earned a bachelor’s degree in mechanical engineering from North Carolina State University and received his master of business administration from National University, San Diego.